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Privacy Policy
Last Updated: September 23, 2026
3 Rivers Diesel & Repair LLC respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, how that information may be used, and the steps we take to handle it responsibly.
Our website is primarily intended to provide information about 3 Rivers Diesel & Repair, allow customers to contact us, and request automotive service. We do not offer online product sales, online parts ordering, or product shipping through this website.
1. Information We Collect
When you contact us, request an appointment, or conduct business with 3 Rivers Diesel & Repair, we may collect information including:
• Name
• Phone number
• Email address
• Mailing or billing address when necessary
• Vehicle year, make, and model
• Vehicle Identification Number (VIN)
• License plate information
• Vehicle mileage
• Vehicle photographs
• Information regarding vehicle concerns, modifications, maintenance, or requested repairs
• Appointment and scheduling information
• Communications with our staff
• Estimates, authorizations, repair orders, invoices, and transaction records
• Warranty and parts information
• Photos, documents, or other information voluntarily provided to us
If you become a customer, information associated with your vehicle and repair history may be maintained as part of our normal business records.
2. Information Collected Through Our Website
When you visit our website, certain technical information may be collected automatically by our website platform or service providers.
This information may include your IP address, browser or device type, operating system, pages viewed, date and time of access, referring website or search engine, general website activity, and information collected through cookies or similar technologies.
This information may be used to operate and improve our website, understand how visitors interact with it, maintain security, and evaluate the effectiveness of our business and marketing efforts.
3. How We Use Information
Information collected by 3 Rivers Diesel & Repair may be used to:
• Respond to customer inquiries
• Process appointment requests
• Schedule vehicle service
• Identify vehicles and previous service history
• Diagnose and discuss vehicle concerns
• Prepare estimates and repair orders
• Communicate repair recommendations
• Obtain and document repair authorization
• Identify, source, and order appropriate parts
• Provide vehicle status updates
• Maintain service and warranty records
• Process warranty or manufacturer claims
• Provide customer support
• Process invoices, payments, or deposits
• Maintain accounting and business records
• Improve our services and customer experience
• Maintain and improve our website
• Evaluate advertising and marketing efforts
• Protect against fraud, misuse, or security concerns
• Comply with applicable legal, insurance, and regulatory requirements
We may also use customer contact information to provide service reminders, follow-up communication, business updates, or promotional information where permitted.
4. Appointment Requests
Our website allows customers to submit requests for automotive service.
Submitting an appointment request does not guarantee or confirm an appointment unless subsequently confirmed by 3 Rivers Diesel & Repair.
Information submitted through an appointment request may be transferred to or processed through systems and service providers we use for scheduling, customer communication, estimates, repair orders, and vehicle service records.
5. Cookies, Analytics & Advertising
Our website and service providers may use cookies and similar technologies to help operate the website, understand website traffic and usage, improve website performance, maintain security, and evaluate the effectiveness of advertising or marketing.
Third-party technology providers may process limited information about interactions with our website as part of providing analytics, advertising, website hosting, communications, or related services.
The technologies and service providers used by our website may change over time as our website and business operations evolve.
Where available, visitors may manage cookies or similar technologies through their browser settings or other privacy controls.
6. Vehicle Photographs, Videos & Promotional Content
As part of our normal repair and business operations, 3 Rivers Diesel & Repair may photograph or record vehicles, components, repairs, diagnostic findings, completed work, shop activities, or other automotive-related content.
These photographs or recordings may be used for purposes including:
• Repair documentation
• Digital vehicle inspections
• Customer communication
• Warranty documentation
• Manufacturer or supplier communication
• Training and technical reference
• Quality control
• Business records
• Website content
• Social media
• Educational content
• Advertising and promotional materials
Vehicle-related photographs or videos may be used to demonstrate repairs, services, products, modifications, performance work, or other work performed by 3 Rivers Diesel & Repair.
When content is used publicly, we make reasonable efforts to avoid intentionally displaying sensitive customer information such as customer names, addresses, phone numbers, email addresses, invoices, payment information, or complete VIN information.
Where appropriate, identifying information such as license plates or documentation visible within a vehicle may be obscured.
The use of a vehicle image does not imply that the vehicle owner endorses 3 Rivers Diesel & Repair or any particular product unless an endorsement has been separately authorized.
If a customer is personally identifiable in promotional content through their name, face, voice, testimonial, or other likeness, additional permission may be obtained when appropriate.
7. How We Share Information
3 Rivers Diesel & Repair does not sell customer personal information as part of our ordinary business operations.
Information may be provided to third parties when reasonably necessary to operate our business or provide requested services.
These parties may include:
• Website and hosting providers
• Shop-management and scheduling systems
• Customer communication providers
• Payment processors
• Parts suppliers and distributors
• Product manufacturers
• Warranty providers or administrators
• Software and technology providers
• Analytics or advertising service providers
• Insurance providers
• Accounting, legal, and other professional service providers
For example, vehicle information may be provided to a supplier to identify the correct component or to a manufacturer when processing a warranty claim.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, property, or legal rights.
8. Payment Information
3 Rivers Diesel & Repair does not sell products or process retail parts orders directly through this website.
Customers may receive electronic estimates, invoices, deposit requests, or payment options through third-party systems used by 3 Rivers Diesel & Repair.
When an electronic payment is made, payment information may be processed by the applicable payment provider. The provider's own security and privacy practices may also apply.
9. Email, Phone & Text Communications
If you provide us with a telephone number or email address, we may use that information to communicate with you regarding:
• Appointments
• Scheduling
• Estimates
• Repair authorizations
• Vehicle status
• Parts
• Invoices and payments
• Warranty matters
• Service reminders
• Follow-up communications
• Other matters relating to your vehicle or relationship with 3 Rivers Diesel & Repair
We may also send business or promotional communications where permitted by applicable law.
Where applicable, customers may opt out of promotional communications. Opting out of promotional communications does not prevent us from contacting you regarding an active repair, appointment, invoice, warranty matter, or other necessary business communication.
10. Vehicle & Repair Records
As an automotive repair facility, we maintain records associated with vehicles we inspect, diagnose, maintain, modify, or repair.
These records may include customer information, VIN, mileage, vehicle configuration, modifications, diagnostic findings, estimates, authorizations, photographs, repair history, parts information, invoices, warranty documentation, and communications.
Records may be retained for legitimate business purposes including future service, warranty administration, accounting, customer support, insurance matters, dispute resolution, and compliance with applicable requirements.
11. Data Security
We take reasonable measures intended to protect customer information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information such as Social Security numbers, passwords, or complete banking or credit-card information through ordinary email or website contact forms.
12. Data Retention
We may retain customer, vehicle, repair, transaction, communication, and warranty information for as long as reasonably necessary for legitimate business purposes, including service history, warranty administration, accounting, customer support, dispute resolution, insurance matters, and legal requirements.
When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of as appropriate.
13. Third-Party Websites & Services
Our website may contain links to or interact with services operated by third parties, including manufacturers, suppliers, social media platforms, scheduling systems, payment providers, or other business services.
When you interact directly with a third-party service, that provider's privacy practices and policies may apply.
3 Rivers Diesel & Repair is not responsible for the privacy practices or content of independently operated third-party websites or services.
14. Privacy Questions & Requests
If you have questions regarding information you've provided to 3 Rivers Diesel & Repair, you may contact us to request assistance reviewing or correcting that information.
Requests regarding deletion of information will be considered where appropriate. Certain records may need to be retained for legitimate business, accounting, warranty, insurance, repair documentation, dispute resolution, or legal purposes.
15. Changes to This Privacy Policy
3 Rivers Diesel & Repair may update this Privacy Policy periodically to reflect changes in our website, technology, service providers, business practices, or applicable requirements.
The current version will be posted on this page with the date of the most recent update.
16. Contact Information
For questions regarding this Privacy Policy or information provided to 3 Rivers Diesel & Repair, please contact:
3 Rivers Diesel & Repair LLC
2159 Henderson Loop
Richland, WA 99354
Phone: (509) 628-7230
Email: